Ensuring the highest levels of performance and reliability for your Wavestream network is crucial for meeting your business goals. When a problem is encountered, you need answers fast – at any location and at any time of the day or night.
Wavestream’s SatCare programs help you achieve your business and service objectives by offering professional consultation, optimization, monitoring and 24×7 technical support. These services help you minimize risks, lower network operating expenses, reduce time to revenue, and maximize network uptime.
Built to serve our worldwide customer base, our Customer Service group comprises support engineers located around the world so you always get the fastest response. Committed to exceeding customer expectations, our support experts give you the support, tools and information you need to keep your network running at optimal performance levels.
Whether you’re operating our networks independently or with outsourced support, our SatCare programs assure that your critical networking components will always be available when internal and external users need them most.
Wavestream offers three tiers of SatCare support: Classic, Premium and Royal. Each program is designed taking into account your specific needs, network size and financial considerations.
|Access to Wavestream’s customer portal||✓||✓||✓|
|Technical Assistance Center (TAC)||✓||✓||✓|
|Remote configuration change||0||2||3|
|Preventive maintenance visits; audit report||0||1||2|
|Telephone availability for critical cases||24/7||24/7||24/7|